Privacy policy
At Flowluxs, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase from our online store.
Information We Collect
When you visit or use our store, we may collect information such as:
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Name
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Billing and shipping address
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Email address
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Phone number
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Payment and transaction information
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Order details
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IP address
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Device and browser information
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Information you provide when contacting customer support
How We Use Your Information
We may use collected information to:
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Process and fulfill orders
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Process payments
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Provide shipping and delivery services
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Communicate with you about your orders
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Respond to customer service requests
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Provide order updates
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Improve our website, products, and services
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Detect and prevent fraud or unauthorized activity
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Comply with applicable legal requirements
Payment Information
Payments may be processed through third-party payment providers.
Flowluxs generally does not directly store complete payment card information. Payment information is handled according to the applicable payment provider's privacy and security practices.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyze website usage, and support marketing or advertising activities where applicable.
You may be able to control cookies through your browser or through available privacy settings.
Sharing Information
We may share necessary information with trusted service providers that help us operate our business, including:
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Shopify
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Payment processors
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Shipping and fulfillment providers
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Website and technology providers
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Analytics and marketing service providers
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Customer support providers
We only share information as reasonably necessary to provide services, operate our business, comply with legal obligations, or protect our rights.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including rights to access, correct, delete, restrict, or object to certain uses of your information.
To make a privacy-related request, contact us at:
We may need to verify your identity before processing certain requests.
Children's Privacy
Our store is not intended for children who are not legally permitted to use online shopping services in their jurisdiction.
We do not knowingly request or collect personal information from children for purposes prohibited by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updated version will be posted on this page with a revised "Last Updated" date.
Contact Us
If you have questions about this Privacy Policy, contact:
Flowluxs
Email: team@flowlux.co