Shipping policy

At Flowluxs, we work to process and deliver orders as quickly as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders may take additional time to process during holidays, promotions, high-volume periods, or circumstances outside our reasonable control.

Shipping Times

Estimated delivery times are:

  • Standard Shipping: 3–5 business days

  • Express Shipping: 1–3 business days, where available

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, customs, holidays, and other circumstances outside our control.

Shipping Costs

Available shipping methods and applicable shipping costs will be displayed during checkout before you complete your purchase.

Tracking

When tracking information is available, we will provide it to you through the email address associated with your order.

Please allow some time for tracking information to become active after the carrier receives the package.

Delayed Orders

If your order is delayed, please contact us at team@flowlux.co with your order number.

We will review the shipment and assist you as appropriate.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, contact us immediately at team@flowlux.co. We will try to correct the address before the order is processed or shipped, but we cannot guarantee that changes will be possible.

Lost or Stolen Packages

Once an order is marked as delivered by the shipping carrier, Flowluxs is not automatically responsible for packages that are subsequently lost or stolen.

If your package is marked as delivered but you cannot locate it, please first check with household members, neighbors, the delivery location, and the carrier.

We will assist with reasonable carrier inquiries where possible.

International Orders

For international orders, delivery times may vary.

Customers may be responsible for applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country when applicable.

Customers are responsible for complying with applicable laws and requirements in their destination country.

Third-Party Fulfillment

Some orders may be fulfilled and shipped through third-party fulfillment or logistics partners. This may result in shipments originating from different fulfillment locations.

Contact

For shipping questions, contact:

Flowluxs
Email: team@flowlux.co